Then, drag the taskbar to the right side of the screen. To do this, right-click the taskbar and then click “Lock the taskbar” if a check mark is displayed next to the item. If the random touches are causing the Start menu or items on the taskbar to open randomly, you can move the taskbar to the right side of the screen temporarily.
SONY CALIBRATION TOOL SURFACE PRO 3 WINDOWS
If you can't log on and navigate in Windows by using a keyboard and a mouse or a touchpad, you should be able to temporarily prevent the random touches by pressing and holding the palm of your hand against the left side of the device screen.
Note You must be able to log on to Windows to run the tool. Do not use this tool on any other Surface device. Important This tool is intended to be run only on a Surface 3.
To use the tool, follow the steps for the appropriate version. The USB-bootable version lets you start the Surface 3 device from a USB flash drive, and then it automatically runs the tool and restarts the device when the tool is finished. The stand-alone version requires you to log on to Windows and manually run the tool. There are two versions of the touch calibration tool: stand-alone and USB-bootable. Stand-alone version only: Nothing is plugged into the USB port. The device is running at room temperature.įluorescent lighting or other bright lighting is not pointed directly at the device screen. The power supply is disconnected and the device is running on battery power. The device has at least 25 percent battery power. To achieve good touch calibration, make sure that the Surface 3 device meets the following conditions before you run the touch calibration tool: For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. Therefore, you can reimage the device or reinstall Windows after you run the tool without having to run the tool again. It does not change any settings in Windows. This tool saves calibration information to the touch firmware. This hotfix provides a touch calibration tool.
SONY CALIBRATION TOOL SURFACE PRO 3 INSTALL
The file will install and function correctly.īecause of a database limitation, the product name on the download page is listed incorrectly as "Surface Pro 3." The actual applicable product for this hotfix is Surface 3. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.Īfter you download the hotfix, you may receive an error message that states that the file signature of the download file is corrupted or invalid. You can safely ignore the message.
If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. Apply this hotfix only to Surface 3 devices that are experiencing this specific issue.
However, this hotfix is intended to correct only the issue that's described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. This issue occurs because of a problem that affects the touch screen calibration of the device. In this case, the issue may be caused by physical damage, installed software, or nearby electromagnetic interference. Note If the random touches are being registered all over the screen and not on the left side only, the solution that's provided in this article may not fix the issue. The device may also experience continual random touches on the left side of the screen. The device may experience only a few random touches on the left side of the screen and then function correctly for some time. This input may disrupt running applications or interfere with your ability to use the device. Your Surface 3 device intermittently experiences "phantom (ghost)" touch input on the left side of the screen.
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